Information from WG
Published: 21 February 2024
Information from WG Aneurin Bevan University Health Board on 21 Feb 2024
Welsh Government has launched a consultation to seek your views on their proposals to revise the way concerns and complaints about NHS care are raised, investigated, and responded to.
The Putting Things Right process intends to:
- place patients at the heart of the process
- improve the focus on compassionate, patient-centred communication
- improve the Putting Things Right process to be more inclusive
- include an escalation process for urgent concerns of deliberate abuse or harm
- provide answers after someone dies
- refresh the arrangements to provide free legal advice and medical expert reports
The consultation document is available at: https://www.gov.wales/proposed-changes-putting-things-right-process. Large print, Braille and alternative language versions of this document are available on request.
For your views to be considered, please complete the questionnaire at the end of the document. Your responses can be submitted by email or post to the addresses below. This consultation is open until 6th May 2024.
For further information and to submit your views, please use the below contact details.
We would be grateful if you could please share this email with anyone who may be interested in this consultation.
This information was published by WG
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